FAQ’S

What services does your commercial cleaning company provide?

We offer a wide range of commercial cleaning services including office cleaning, carpet cleaning, window cleaning, Kitchen Deep Cleaning, floor care, and more. Our services are tailored to meet the unique needs of each client. For all services please visit our site: https://greenfacility.com.au/services/

How experienced is your cleaning staff?

Our cleaning staff is highly experienced and undergoes rigorous training to ensure they are skilled in the latest cleaning techniques and safety protocols. Many of our team members have years of experience in the industry.

Is your company insured and licensed?

Yes, we are fully licensed and insured. Our insurance coverage provides protection for both our clients and our cleaning staff in the event of any unforeseen accidents or damages.

What kind of businesses do you provide cleaning services for?

We offer cleaning services to a diverse range of businesses, including Healthcare, offices, retail stores, medical facilities, educational institutions, industrial spaces, and more. No job is too big or small for us

Can you create a customised cleaning plan for my business?

Absolutely. We understand that every business has unique cleaning needs. We will work closely with you to develop a customized cleaning plan that addresses your specific requirements and preferences.

How often can you provide cleaning services?

We can provide cleaning services on a schedule that suits your business needs. Whether you require daily, weekly, bi-weekly, monthly, semi-annual, Annual cleaning, we can accommodate your preferences.

What cleaning products do you use? Are they eco-friendly?

We prioritise the use of environmentally friendly cleaning products whenever possible. These products are effective in maintaining a clean and healthy environment while also being gentle on the planet.

Can you provide after-hours cleaning services?

Yes, we understand the importance of minimising disruption to your business operations. We offer flexible scheduling, including after-hours cleaning, to ensure that our services have minimal impact on your daily activities.

How do you ensure the security of our premises during cleaning?

Our cleaning staff is carefully screened before employment and get their police checks regularly because we value your safety seriously.

What sets your company apart from other cleaning services?

Our commitment to quality, attention to detail, and personalised approach sets us apart. We focus on building long-term relationships with our clients by consistently delivering exceptional cleaning results and outstanding customer service.

How do I get a quote for your cleaning services?

Getting a quote is easy. Simply reach out to us through our website or give us a call. We'll gather some information about your cleaning needs , visit the sites , check the areas and provide you with a detailed and competitive quote.

What is the mission and vision of your company?

Our mission is to provide exceptional commercial cleaning solutions that create pristine and hygienic work environments, enhancing the overall productivity and well-being of businesses across Australia. Our vision is to be the industry leader in innovative, sustainable, and reliable cleaning services that foster success for our clients.

What COVID-19 precautions do you take?

We prioritise the safety of your workspace. Our team follows strict COVID-19 guidelines, including wearing appropriate personal protective equipment (PPE), using disinfectants approved by health authorities, and implementing social distancing measures when possible.

Do you offer any guarantees for your services?

Yes, we are committed to your satisfaction. If you're ever unsatisfied with the results of our cleaning, please let us know within a reasonable timeframe, and we'll work to address and resolve any issues promptly.

What areas can you provide your services in?

We cover a wide range of areas including all of NSW, including regional areas, ACT, VIC, SA, and QLD. Our goal is to ensure businesses across these regions have access to top-notch commercial cleaning services.

What should I do if I have a concern or need to make an urgent request?

Communication is the key. You can always reach out to our customer service team to address any concerns or make special requests. (1800-112-708/ customer@greenfacility.com.au)
We value your feedback and are here to ensure your satisfaction.